Home · FAQs

FAQs

Create an account to receive blog posts in your email.
pH In Your Aquarium
We generally like to run all of our tanks at a pH of 7.0 to 7.8. If you don't have this range, it doesn't mean it can't work for your fish. It's just a great range to be in if your tap water is already there. We recommend not modifying it if you're already in this range. If you are below this range, we use 1 pound of crushed coral sprinkled into the gravel for each 10 gallons of water to raise the pH slowly over time. This needs to be...
Read more...
Where can I see reviews of a product?
You will be able to find all the reviews of a certain product on each product page. By clicking or tapping on the stars which are located under the product title within the product page, the website will automatically take you down to the reviews section of that product. Once there, you will be able to view all the reviews left by other customers who have purchased that one certain product as well as images they have uploaded.
Read more...
How can I write a review about a product?
To write a review of a product that you have purchased from us is very easy to do.  Firstly please go to the product page of the product you would like to review. You will see some stars underneath the title of the product, click or tap these stars and there the website will take you to the reviews section. Once there, clicking or tapping a button which says 'Write a review', will open out a new form where you will be able to enter in your details, your star rating and your review....
Read more...
Out of Stock - when will it return?
Having products available when you want to order them is our number one priority. We work tirelessly with our vendors to keep all the products we offer in-stock. Unfortunately, disruptions in the supply chain occur and impact our ability to keep certain items in-stock. When an item is out-of-stock, customers naturally want to know when it will be available for purchase again and reach out Aquarium Co-Op Customer Service. Providing estimated restock dates are not possible for Aquarium Co-Op as many times the vendors themselves are unaware of when items...
Read more...
Why is my plant dying or melting?
It is normal for plants to "melt" when they change environment. There are a few causes for this, one would be different water parameters. It is likely your water is different from ours and the plant will want to restructure and get it's roots in place to start taking in nutrients. This lag time can cause the plant to consume itself to keep itself alive during the transition. (For more details, read our article on crypt melt.) Another cause would be a plant converting from emersed (grown out of water) to...
Read more...
LED Light Guide for Planted Aquariums
One of our most asked questions is "Which LED aquarium light should I get?" See this comprehensive guide to get our recommendations for each tank size.
Read more...
Internet Taxes
By law, we must collect applicable sales tax for orders shipping to states where we have a retail or warehouse location. In states in which we do not have a physical presence, we may be required to charge applicable state and local sales tax on orders shipped if required to do so under state and/or local tax laws. The actual taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped. These terms are subject to change, as the...
Read more...
Do you ship outside of the United States?
At this time, we currently only ship to the United States (including Alaska and Hawaii but not including Puerto Rico). We also have a retail partner April's Aquarium that sells some of our premium products online to Canadian customers. In the future, we hope to find expedited shipping options that will allow us to expand the number of countries we ship to. For more information, see the International Delivery section on our Shipping page.
Read more...
Returns Policy
  Returns At Aquarium Co-Op, our goal is to have satisfied customers. We make every effort to inform our customers about how our products work, and what is to be expected. We recognize that sometimes a product may not completely meet the expectations of a customer. We take pride in having a 90-day no-hassle return policy. If you have purchased an item and are not satisfied, we will take it back. To start a return, email our customer service team at shipping@aquariumcoop.mom. Please note that the shipping cost of returning...
Read more...
Shipping Policy
  Hands down, we have the fastest handling time and process orders for shipment quickly. We overstaff so that your orders go out as fast as possible. If you order during business hours, we often ship it the same day. Live plants will arrive with a 2- to 5 business day transit time when there are no delays from weather or holidays. Dry goods such as fish food, medication, filtration products, etc. will ship with an appropriate service which has a typical 1- to 7- business day transit time, depending...
Read more...
My product is faulty
  Defective Products Dry goods products that are defective within 1 year of the original purchase date are eligible for a hassle-free replacement, refund, or gift card for the purchase price. You can email shipping@aquariumcoop.mom with a photo or video demonstrating the defect, and we will take care of you, no returns necessary.    Shipping Damage Shipping damage that results in an unusable product will be an automatic replacement. Simply send a photo or video demonstrating the damage to shipping@aquariumcoop.mom, and we have you covered!   Returns At Aquarium Co-Op,...
Read more...
Where can I find Aquarium Co-Op store?
Retail Store Hours Monday - Saturday: 11AM - 7PM Sunday: 11AM - 6PM Retail Store Info9661 Firdale Ave Edmonds, WA 98020
Read more...

Categories