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  1. How do I get a free sticker? To show our appreciation for your patronage, we sometimes like to include a free aquarium fish sticker with online orders. Fans often use them to decorate their water bottles, laptop, fish tank stand, notebooks, and more. There is no way to choose which decal you get. However, if you have your heart set on that one special sticker to complete your collection, you can purchase them on our Merchandise page.
  2. How do I become an Aquarium Co-Op member? We currently offer free content, like weekly blog posts and YouTube videos, but if you would like to support our efforts, you can help by purchasing from our store and/or become a member of our YouTube channel. Membership perks include: Exclusive members-only videos Photos and status updates Members-only questions during live streams Loyalty badges next to your name in comments and live chat Custom emojis to use in comments and live chat To join, you must create a YouTube account and sign ...
  3. How do I clean up the "dirt" at the bottom of my aquarium? If you see a brown or black, dirt-like substance collecting in your fish tank gravel or sand, most likely it is mulm (also known as detritus or debris). When organic material – like fish poop, leftover fish food, and plant leaves – decompose in the aquarium, it turns into mulm, which is very similar to the compost you use in gardens. Mulm may look dirty, but it's full of nutrients that are extremely beneficial for aquarium plants. Read our full article on mulm to find out how to remove or...
  4. Where is the Aquarium Co-Op forum? You can access the C.A.R.E. forum at forum.aquariumcoop.mom. Create an account so that you can start new topics, post pictures, and answer questions from other fish keepers. Also, please review the guidelines to make sure we keep this forum a welcoming place for all aquarium hobbyists.
  5. Does Aquarium Co-Op sell wholesale? At Aquarium Co-Op, we started with a small fish store in Edmonds, Washington, grew an online sales business through our social media platforms, and now offer wholesale aquarium products to local fish stores all around the United States. This wholesale sector of our business is called the Aquarium Co-Op Retail Partner Program (RPP). What kind of products does Aquarium Co-Op sell wholesale? We offer Aquarium Co-Op-branded fishkeeping and planted tank products that were personally developed and ...
  6. pH In Your Aquarium We generally like to run all of our tanks at a pH of 7.0 to 7.8. If you don't have this range, it doesn't mean it can't work for your fish. It's just a great range to be in if your tap water is already there. We recommend not modifying it if you're already in this range. If you are below this range, we use 1 pound of crushed coral sprinkled into the gravel for each 10 gallons of water to raise the pH slowly over time. This needs to be replaced from time to time, typically ...
  7. Out of Stock - when will it return? Having products available when you want to order them is our number one priority. We work tirelessly with our vendors to keep all the products we offer in-stock. Unfortunately, disruptions in the supply chain occur and impact our ability to keep certain items in-stock. When an item is out-of-stock, customers naturally want to know when it will be available for purchase again and reach out Aquarium Co-Op Customer Service. Providing estimated restock dates are not possible for Aquarium Co-Op as...
  8. Live Stream Chat We often get asked, "How do I chat with Cory on the live streams, and when do the live streams happen live?" We live stream every week when Cory is in town. You can click here to see all the videos and upcoming live streams. To chat with Cory and everyone else, open the video while it is live on a device that supports chat. Not all devices do, but all computers and laptops will, most phones etc. There will be a chat box that you can open up. From there, you can type 1 message every 60...
  9. How can I write a review about a product? To write a review of a product that you have purchased from us is very easy to do. Firstly please go to the product page of the product you would like to review. You will see some stars underneath the title of the product, click or tap these stars and there the website will take you to the reviews section. Once there, clicking or tapping a button which says 'Write a review', will open out a new form where you will be able to enter in your details, your star rating and your review. At...
  10. Who do we buy from? We don't disclose our vendors. This helps us remain competitive. Also for individual stores, proximity to vendors, water parameters etc all play a part in which wholesalers will make sense for you to be purchasing from. Our best advice is to attend shows, and always be seeking other suppliers and constantly track your pricing so that you may improve it over time. No one starts with great pricing, without proving to the supplier the volume they can move. With time more vendors will approac...
  11. Where can I see reviews of a product? You will be able to find all the reviews of a certain product on each product page. By clicking or tapping on the stars which are located under the product title within the product page, the website will automatically take you down to the reviews section of that product. Once there, you will be able to view all the reviews left by other customers who have purchased that one certain product as well as images they have uploaded.
  12. Do we ship live fish? Unfortunately we don't sell fish online, but we have partnered with other vendors that offer discounts through their affiliate programs. See the full list here.
  13. LED Light Guide for Planted Aquariums One of our most asked questions is "Which LED aquarium light should I get?" See this comprehensive guide to get our recommendations for each tank size.
  14. My product is faulty Defective Products Dry goods products that are defective within 1 year of the original purchase date are eligible for a hassle-free replacement, refund, or gift card for the purchase price. You can email shipping@aquariumcoop.mom with a photo or video demonstrating the defect, and we will take care of you, no returns necessary. Shipping Damage Shipping damage that results in an unusable product will be an automatic replacement. Simply send a photo or video demonstrating the damage to shipp...
  15. Why is my plant dying or melting? It is normal for plants to "melt" when they change environment. There are a few causes for this, one would be different water parameters. It is likely your water is different from ours and the plant will want to restructure and get it's roots in place to start taking in nutrients. This lag time can cause the plant to consume itself to keep itself alive during the transition. (For more details, read our article on crypt melt.) Another cause would be a plant converting from emersed ...
  16. Shipping Policy Hands down, we have the fastest handling time and process orders for shipment quickly. We overstaff so that your orders go out as fast as possible. If you order during business hours, we often ship it the same day. Live plants will arrive with a 2- to 5 business day transit time when there are no delays from weather or holidays. Dry goods such as fish food, medication, filtration products, etc. will ship with an appropriate service which has a typical 1- to 7- business day transit time, depen...